Frequently Asked Questions
The No. 1 place to sell your holiday property on the web
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Creating a New Account |
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- How do I create a new account?
One of the great things about the homesafar.com site is that it’s simple and easy to use. Just click the ‘how to advertise’ button at the top of the home page (or any other) and this will take you to the advertisers section. Then follow the online instructions to create your own account, which will give you complete control to add, edit and manage your property(s) for sale online.
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Adding Your Property Advert |
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- How do I create my property advert?
You use the simple online “advert builder” to create and view your property advert. This can be accessed through your own, password protected area, where you can create and manage all your property adverts. From here you can create a new property advert, modify an existing one, add new photos and even update the sale price. You can create sample ads and practise until you're happy with your efforts and only then, when you're good and ready, request it to be added to the live site. Basic text details are added first, after which photographs can be added.
- How many photos can I add?
You can add up to six detailed photographs of your property and one summary photo, which appears on the summary results page. We recommend the summary photo is an outside view of the property taken on a nice sunny day as first impressions count for everything! People often use the same summary photo as one of the detailed shots too.
- Can I put descriptions next to the photos?
Yes you can and it’s easy! Just type what you want to appear in the caption box underneath each picture and then click the “update” button.
- Once I have finished my advert, how long will it take to become live?
Your property will often be approved within the hour, although at weekends this may take a little longer. The aim is to approve all suitable material within 24 hours. If for some reason your property has not been approved after this time, please contact Customer Services who will be happy to investigate for you.
- How do I add my photos?
To add photographs to your property advert is a relatively simple process. If you have photos stored in a digital format on your computer, the homesafar.com system allows you to add them through the Administration Console. Simple click on the “add photo” link and you will be asked to select the relevant photograph on your computer and then to click the “upload” button to send the photo to holidaybuys.net. We will then approve the photo prior to it going live on the site.
The photo must be smaller than 500kb in size
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Ongoing Management of Your Property |
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- How long will the advert remain live on the site?
All adverts remain live on the site for a period of 4 months from the time they were first added. After this period the advert will revert to a "non live" status. If required, the property can subsequently be reactivated at any time.
- Can I change my advert in the future?
Yes you can! One of the great beauties of the Internet is its flexibility. At any time of the day or night you can log into your personal account and edit details relating to yourself or your property.
- How will I be notified of enquiries?
The prospective buyer will contact you directly, either by email or by phone. If by email, the request will follow a standard format and the email subject will read:
Buying Enquiry from homesafar.com
The email will be sent to the address listed in the Seller's Account details.
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General Questions |
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- Will I need training on how to use the system?
Not at all. The system is easy to use and self explanatory. If you can use a word processor, you will be able to use homesafar.com
- You don’t appear to have my region/area listed?
We’ve put a lot of thought into how we categorise the various departments, counties and regions within a country. However, we do not claim to be experts, and we fully expect you to know your own region better than we do! If you would like us to add an area, modify a region’s name or even add an area of outstanding natural beauty, please drop us a line. We’ll do our best to accommodate your request.
- I’ve forgotten my password, what should I do?
Simply click on the link on the Seller’s Login page and we’ll email you by return.
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Advertising Charges |
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- What does it cost?
- How do Selling Agents pay?
There are two different ways in which you can pay for your advertising on homesafar.com.
a) Cheque – We accept cheques in British Pounds drawn on a UK bank.
Cheques should be made payable to “Icon5 Ltd”.
Please send cheques to:
HomesAfar (Icon5 Ltd)
Cranfield Innovation Centre
Cranfield
Beds MK43 0BT
England
b) Credit or debit card – We appreciate that it may be easier for some people to pay by credit or debit card. This method allows you to phone us, fax us or email us with your card details. homesafar.com will then process your card details locally. On completion, one of our team will make your property(s) live on the site.
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Site Advertising and Promotion |
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- What advertising do you have planned for holidaybuys?
As part of our marketing strategy, and to help you sell your property, we are currently advertising in various publications and paying for premium positions on search engines such as Google. We have a simple aim for homesafar.com - To make it the biggest, the most user friendly and the most professionally run holiday home sales site on the web and we'd like you to come and join us.
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Contact Details |
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- How do I contact you?
Any way you want. Although we operate in the virtual world, we are a real company with real employees. You may write to us, email us or pick up the phone and call us. It’s your choice and we’re always happy to hear from you. We are especially keen to hear your feedback about the site and how it can be improved. Your continued input is greatly appreciated.
- Office Address
HomesAfar.Com
Cranfield Innovation Centre
Cranfield
Bedfordshire
MK43 0BT
England
Tel: 01234 756166
Fax: 01234 756021
Email: info@homesafar.com
- Customer Services
Please contact: info@homesafar.com
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